RONG FU CHAIR offers after-sale service, our customer service staff will help you with any questions or concerns. Under any circumstance, we will take well packed products pictures before shipping. So if any damage on products, please take pictures for us.
(1) If a product is delivered damaged or with parts missing but the packages are intact, normally take it as RONG FU CHAIR's responsibility, then RONG FU CHAIR will replace any missing or damaged items. However the customer must notify RONG FU CHAIR in writing and provide evidence of any damage.
(2) If a product is delivered with damaged packaging then the customer must check the contents for damaged items, if there are any damages to the product with damaged packaging, generally this is the responsibility of the shipping company, or the damages or missing parts during installation.
RONG FU CHAIR will replace the damaged components, charge extra fees and ship to customer with next order goods. If needed urgently, the new components can be delivered as soon as finished, the new components fees and delivery costs required to change over damaged components will not be covered by RONG FU CHAIR.